Resort Policies

Sooke Harbour Resort & Marina

Check-In

Check-in time is 4:00 pm. Please call the Resort before you arrive for after-hours check-in procedures. You must check-in to front office within 24 hours after arrival to sign authorization.

Check-Out

Check-out time is 10:00 am. If you require a late check-out, please contact the Front Desk and we will do our best to accommodate you. Half-day late check-out rates are available upon request.

No Smoking Policy

Sooke Harbour Resort & Marina is a non-smoking resort. Smoking is allowed only in designated areas. A $250.00 charge will be incurred if guests are discovered smoking in suites.

Quiet Time

Sooke Harbour Resort & Marina has a courtesy quiet hour of 10:00 pm. Guests will be warned once of a noise complaint without penalty. A second noise complaint will result in eviction from the property without reimbursement.

Damages

Guests will be responsible for the condition of their unit in its entirety upon departure. Any damages, mess, or missing items will be the financial responsibility of the tenant.

Pet Policies

Sooke Harbour Resort & Marina has designated pet friendly suites and if an animal is found in an unauthorized unit, guests may face eviction without reimbursement and/or up to a $500.00 penalty fee. Please see additional pet policies and information on our pet friendly accommodation information page.

Housekeeping

Our housekeeping staff will only service your room upon departure. If you would like additional cleans or a refreshing of supplies, charges may apply.

Hot Tubs

There are two large hot tubs for guest use on-site. Hours of operation are from 9 am to 9 pm. Use of these hot tubs are at your own risk as they are not supervised. Please respect other guests in the area and keep the noise to a minimum.

Guarantee Policy

In order to guarantee your reservation a valid credit card and first nights deposit will be taken at time of reservation.

Cancellation Policy

Reservations must be cancelled within 72 hours of arrival to receive a full refund. Cancellations received after 72 hours will lose the first nights deposit.  This 72 hour cancellation policy also applies to all activities or charters booked through Sooke Harbour Resort & Marina.

Resort Fee

A $5/day Resort Fee is applied to each reservation for parking, local phone calls, and wireless internet.

Composting

Sooke Harbour Resort & Marina has created a composting program. Guests are encouraged to participate by placing compostable items in the buckets located under the kitchen sink in each unit. Please see the Resort’s Guest Directory for more information.

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